Returns: 

• All sales are final and all returns and credits are at Airowgunsales.com’s sole discretion.  For warranty information, see the warranty section contained herein.

• In the event that we accept product for return, a Return Merchandise Authorization (RMA) number must be issued prior to return.  To receive an RMA number, contact the Airowgunsales.com warranty/return department at 888-668-3854.

• Return Merchandize Authorization numbers are valid for 30 days from the date of issue.  All products returned on the RMA after 30 days must have a new RMA number issued.

• All returns must be freight prepaid.  No COD or freight collect shipments will be accepted.

• The customer is responsible for the safe and secure packaging of all returned goods. 

• Please do not ship your packages by US Mail unless you insure them and send return receipt requested.  You are responsible for all returned items until they reach our location.

• Charges will be automatically assessed on product damaged due to negligent return packaging, products missing parts, or products requiring work to restore them to a resaleable condition.

Warranty Information:

Airow Gun warrants this product to be free from defects in materials and workmanship for a period of 180 days from the original date of purchase by the initial owner/purchaser.  This warranty does not apply to defects discovered after purchase that were caused by the unauthorized modifications and alterations of our product.  This warranty will be voided if damage occurs due to improper operation, dropping the product, attempting to dismantle or modify it, using inferior quality ammo or foreign objects, failure to carry out routine maintenance or any other cosmetic modifications.

 Airow Gun will replace, without charge, any of its Airow Gun products that have failed though defect I material or workmanship.  Airow Gun is dedicated to providing you with the ultimate in shooting products and the quality support necessary to satisfactorily enjoy the sport.

Warranty and Repair Procedure:

If you should encounter any problems with your Airow Gun, please use the following steps to initiate the warranty or non-warranty repair process:

1. Ship or deliver your products(s) to: 90554 Highway 99 North, Eugene, OR 97402.
2. Postage and delivery charges must be prepaid.
3. Include a brief statement regarding the requested repair work.  We will return ship it to you usually within 72 hours.
4. If returning within the 180-day warranty period, contact Airow Gun at 877-485-1707 and we will advise you how to return your gun for repair.  If the product is repairable, you will be given a return authorization number and an estimated cost of the repair plus the cost of return shipping.